We want you to feel good about your purchase. Here's exactly how refunds work at aesthete.
1. Digital Products (Blueprint, Interaction Reports, Compatibility Reports)
Because our digital products are generated specifically for you at the moment of purchase, all sales are generally final once a Reading has been successfully generated and delivered.
Exceptions — we will issue a refund or replacement if:
- A technical failure prevented delivery of your Reading (e.g., blank or corrupted PDF, failed generation)
- You were charged in error or charged more than once for the same purchase
- You contact us within 14 days of purchase and the Reading was not delivered
We generally do not refund for:
- Change of mind after a Reading has been successfully delivered
- Dissatisfaction with the interpretive content of a Reading (see our Disclaimer — Readings are inherently subjective/interpretive)
2. Physical Products (Card Deck, Holiday Gifting Booklet)
- Damaged, defective, or misprinted physical products may be returned or replaced within 30 days of delivery. Please email hello@theeaesthete.co with photos of the issue.
- Because our physical products are personalized or produced in limited runs, we do not accept change-of-mind returns on physical products once shipped.
- Shipping costs for returns due to our error are covered by us.
3. Annual & Monthly Subscriptions
- You may cancel your subscription at any time; see our Subscription Terms for full detail.
- If you cancel, you retain access to subscription benefits until the end of your current paid billing period — no partial refunds are issued for unused time, except where required by law.
- If you are charged for a renewal you did not intend (e.g., forgot to cancel before auto-renewal), contact us within 72 hours of the renewal charge and we will consider a refund at our discretion.
4. Accidental Purchases
If you believe you made a purchase in error (e.g., duplicate order, wrong product), contact us at hello@theeaesthete.co within 7 days of the transaction. We review these requests case by case.
5. Technical Failures
If a checkout, delivery, or account error prevents you from receiving a product you paid for, you are entitled to either:
- Redelivery of the product once the issue is resolved, or
- A full refund
6. Consumer Protection Law Exceptions
Nothing in this Refund Policy limits any non-waivable right you have under applicable consumer protection law, including:
- Ontario's Consumer Protection Act, 2002
- Quebec's Consumer Protection Act
- Equivalent legislation in other Canadian provinces or U.S. states where you reside
Where this Policy conflicts with a mandatory legal right, the legal right prevails.
7. How to Request a Refund
Email hello@theeaesthete.co with your order number and reason for the request. We aim to respond within 2 business days.